Sedron Technologies is hiring a talented Customer Success Lead  

Sedron Technologies designs, manufactures, and operates advanced water, and waste upcycling technologies that transform the paradigm of Waste Processing to Resource Recovery. We are headquartered in the Pacific Northwest, with a national presence, valuing innovation and original thinking. Our team is focused on solving environmental problems around the world, with tremendous human and environmental impact. 

Because we design, build, commission, and operate our technologies, we are looking for individuals who can meet the following essential functions of the position: 

• Play a pivotal role in helping to support excellent customer service, customer retention and new customer acquisition at a state-of-the-art biosolids processing facility
• Provide real-time updates, based on coordination with site operations team, to customers regarding the site’s ability to receive septage and biosolids deliveries, including any changes or delays
• Maintain detailed information regarding septage and biosolids delivery schedules, tracking, and policies. Provide required reporting as necessary.
• Managing billing and collecting with both septic haulers and biosolids providers.
• Address and resolve customer issues promptly, especially those related to delays or disruptions.  Work proactively to anticipate and mitigate issues before they escalate.
• Respond to and manage biosolids and septage hauler-related emergencies and unexpected situations effectively including development and implementation of contingency plans to handle disruptions
• Identify and suggest improvements to enhance efficiency and customer satisfaction
• Serve as a spokesperson for the company, effectively communicating with external stakeholders and the public to maintain positive relationships and uphold the company's brand
• Use customer management software to coordinate and track biosolids and septage hauler activities
• Facilitate communication between sales and operations to ensure a seamless customer experience
• Perform community outreach and educational activities to promote positive awareness
• Ensure customer compliance with company policies, industry regulations, and legal requirements related to site services
• Maintain detailed records to ensure compliance with auditing and regulatory standards
• Provide support as needed to the site’s permitting and compliance activities
• Being our site is a 24x7 operation, customers often reach out afterhours needing assistance. While we do our best to handle all situations during normal business hours, there will be occasional calls that require assistance evenings and weekends.
• Prioritize duties and responsibilities in order to fulfill objectives
• Demonstrate the ability to work individually and within a multidisciplinary team, communicating and collaborating with technicians and engineers alike
• Comply with all safety, 5S, and HazMat practices
• Work well under pressure, meeting and completing multiple deadlines
• Demonstrate cooperative behavior with colleagues and supervisors
• Demonstrate passion and excitement for solving difficult yet exciting tasks
• Arrive to work on time and maintain good attendance
• Maintain good organization skills
• Perform other related duties as assigned

This position has multiple levels of competency to be determined by performance, certifications, and supervisor discretion.

BENEFITS

• Medical, dental, vision insurance and 401k with employer matching
• Paid time off and paid holidays (including 2 floating holidays)
• Disability Insurance as well as Life/AD&D Insurance
• FSA (Flexible Spending Account) and HSA (Health Savings Account)
• Tuition reimbursement
• Casual work attire

EDUCATION/EXPERIENCE

• 2-3 years of experience in a customer service or customer success role, with a focus on resolving customer issues and providing exceptional service
• Experience in dispatch, logistics, or supply chain management is highly desirable
• Proficiency in using customer relationship management (CRM) software, dispatch management systems, and other relevant programs
• Proven ability to communicate effectively with customers and internal teams, both verbally and in writing
• Bachelor’s Degree preferred in fields such as Business Administration, Logistics, Supply Chain Management, Communications, Sales or a related field
• Minimum requirement for all positions is a high school diploma or GED

ADDITIONAL INFORMATION

• Wage range for this role is between $70,000 – $85,000 annually. 
• This site operated 24x7, and customers may reach out after hours. While we do our best to handle all situations during normal business hours, employees in this position may be required to answer calls on off-hours, weekends and/or work on call to address operations needs and emergencies if necessary. 
• Discretionary bonus
• The range provided is Sedron’s estimate of the base compensation for this role. Actual amount offered will be based on job-related and non-discriminatory factors such as experience, location, education, training, skills, and abilities. 

Must be a US Citizen or legal permanent resident for this position. We are unable to sponsor any employment visas.

We are committed to maintaining a drug and alcohol-free work environment, and our employees are expected to comply with all state and federal laws. Due to the nature of the work performed, this role is considered safety sensitive and as such all applicants will be subject to a pre-employment drug test, and background check after receiving a conditional offer of employment.

Not sure you meet all the qualifications? We encourage you to still apply! We’ll review your application and may have training opportunities or other positions available.

Sedron Technologies is an Equal Opportunity Employer. Sedron Technologies does not discriminate on the basis of race, color, religion, sex, national origin, sexual orientation, marital or familial status, physical or mental disability, genetic information, age, retaliation, veteran/military service status, or any other legally protected status. Sedron Technologies is an EEO/AA/M/F/Disabled/Veteran/Drug-Free Employer.